Privacy Policy
Effective Date: May 11, 2026
At https://www.fyve.com.au, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).
This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit our website or interact with our services.
This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit our website or interact with our services.
FYVE (“we”, “us”, “our”) operates the website located at https://www.fyve.com.au.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details at the end of this policy.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details at the end of this policy.
We may collect personal information that you voluntarily provide to us, including:
- Full name
- Company name
- Email address
- Phone number
- Any information submitted through enquiry or contact forms
- Communications you send to us
We may also automatically collect certain technical and usage information when you visit
our website, including:
our website, including:
- IP address
- Browser type and device information
- Website usage data
- Pages visited and time spent on our website
- Cookies and tracking technologies
Children’s Privacy
Our website and services are not directed to individuals under the age of 18, and we do not
knowingly collect personal information from children under 18.
If we become aware that we have collected personal information from a child without
appropriate consent, we will take reasonable steps to delete that information.
knowingly collect personal information from children under 18.
If we become aware that we have collected personal information from a child without
appropriate consent, we will take reasonable steps to delete that information.
We collect personal information when you:
- Submit a contact or enquiry form
- Subscribe to marketing communications
- Contact us by phone or email
- Interact with our website
- Engage with our advertisements or social media content
We may also collect information through cookies, analytics tools and advertising
technologies.
technologies.
We may use your personal information to:
- Respond to enquiries and provide our services
- Communicate with you about your requests
- Improve our website, services and customer experience
- Send marketing communications (where you have consented or where otherwise
permitted by law) - Conduct analytics and website performance monitoring
- Maintain website security and prevent misuse
You can opt out of marketing communications at any time by clicking the unsubscribe link
in our emails or contacting us directly.
in our emails or contacting us directly.
Our website uses cookies and similar tracking technologies to improve functionality and
analyse website traffic.
We may use third-party services including:
analyse website traffic.
We may use third-party services including:
- Google Analytics
- Google Ads
- Meta Ads (Facebook and Instagram)
- HubSpot
These services may collect information about your interaction with our website and use
cookies or pixels to provide analytics and personalised advertising.
You can control or disable cookies through your browser settings. However, some parts of
the website may not function properly if cookies are disabled.
You can control or disable cookies through your browser settings. However, some parts of
the website may not function properly if cookies are disabled.
https://policies.google.com/technologies/partner-sites
cookies or pixels to provide analytics and personalised advertising.
You can control or disable cookies through your browser settings. However, some parts of
the website may not function properly if cookies are disabled.
You can control or disable cookies through your browser settings. However, some parts of
the website may not function properly if cookies are disabled.
https://policies.google.com/technologies/partner-sites
We do not sell your personal information.
We may disclose your personal information to:
We may disclose your personal information to:
- Service providers and contractors who assist us in operating our business
- Website hosting and IT providers
- Marketing and analytics providers
- Payment processors (if applicable)
- Professional advisers
- Government or regulatory authorities where required by law
Some third-party providers may store or process personal information outside Australia,
including in countries such as the United States or other jurisdictions where cloud service
providers operate.
We take reasonable steps to ensure overseas recipients handle personal information in
accordance with Australian privacy laws.
including in countries such as the United States or other jurisdictions where cloud service
providers operate.
We take reasonable steps to ensure overseas recipients handle personal information in
accordance with Australian privacy laws.
We take reasonable steps to protect personal information from misuse, interference, loss,
unauthorised access, modification or disclosure.
Information is stored using secure systems and service providers. However, no method of
electronic transmission or storage is completely secure, and we cannot guarantee absolute
security.
We retain personal information only for as long as reasonably necessary for our business
purposes and legal obligations.
unauthorised access, modification or disclosure.
Information is stored using secure systems and service providers. However, no method of
electronic transmission or storage is completely secure, and we cannot guarantee absolute
security.
We retain personal information only for as long as reasonably necessary for our business
purposes and legal obligations.
Eligible Data Breaches
If an eligible data breach occurs, we will comply with our obligations under the Notifiable
Data Breaches scheme under Australian privacy law.
Data Breaches scheme under Australian privacy law.
You may request access to the personal information we hold about you and request
corrections if the information is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
We may need to verify your identity before processing your request.
corrections if the information is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
We may need to verify your identity before processing your request.
Our website may contain links to third-party websites. We are not responsible for the
privacy practices or content of those websites.
We encourage you to review the privacy policies of third-party websites before providing personal information.
privacy practices or content of those websites.
We encourage you to review the privacy policies of third-party websites before providing personal information.
If you believe we have breached applicable privacy laws, you may contact us using the
details below.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au
details below.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au
We may update this Privacy Policy from time to time to reflect changes to our practices,
legal requirements or website functionality.
The updated version will be published on this page with a revised effective date.
legal requirements or website functionality.
The updated version will be published on this page with a revised effective date.
If you have any questions, requests or privacy concerns, please contact:
FYVE
Email: admin@fyve.com.au
Website: https://www.fyve.com.au
FYVE
Email: admin@fyve.com.au
Website: https://www.fyve.com.au